Business Technical Analyst at
Ministry of Children Community & Social Services (MCCSS)

Aug 2022 - Present

MCCSS

As a Business Technical Analyst at MCCSS, I've been instrumental in driving technological improvements and operational efficiencies within the ministry. My role involves a deep understanding of both the business needs and the technical solutions required to meet those needs.

Key Responsibilities and Achievements:

  • Analyzed business requirements and recommended technical solutions, resulting in a 25% improvement in system performance.
  • Assisted the middleware team in troubleshooting and optimizing processes by resolving complex bash scripting challenges.
  • Ensured adherence to government/ministry directives, guidelines, and policies in the delivery of system support services.
  • Led the successful implementation of 2 enterprise-level technical solutions, reducing operational costs by 30% and increasing productivity by 50%.
  • Managed the migration of 30 million records from on-premises storage to secure cloud storage, enhancing data security and accessibility.
  • Collaborated with over 5 stakeholders to gather and document business requirements, analyze solution feasibility, and recommend optimal solutions.
  • Provided project management support, ensuring projects were completed on time and within budget.
  • Worked with DevOps teams to implement automation processes, achieving a 25% reduction in deployment time.
  • Integrated multiple APIs and databases (SQL and NoSQL) to enhance cross-functional systems.
  • Managed project timelines and budgets, leading to successful project completion within set timelines and budgets.
  • Communicated technical information effectively to over 30 non-technical stakeholders.
  • Boosted team morale and collaborated with vendors to reduce system downtimes by 50%.
  • Provided 24/7 operational support for cloud deployments, ensuring 99.9% uptime.
  • Optimized existing cloud architectures, improving system performance by 30% and reducing operational costs by 20%.
  • Contributed to DevOps best practices and implemented open-source frameworks like Elasticsearch, enhancing monitoring capabilities by 25%.

My time at MCCSS has been marked by significant contributions to the ministry's technological landscape, showcasing my ability to bridge the gap between business needs and technical solutions.